Level 1 Service Desk Engineer (MSP)

We are a growing MSSP in the DFW area is hiring a Level 1 Service Desk Engineer to support a rapidly expanding client base. This role is ideal for someone with MSP experience who wants to grow into cybersecurity, cloud, and project based work. The team culture emphasizes learning, collaboration, and continuous advancement through structured performance reviews that tie directly to added responsibility and pay progression.

You will provide front line technical support, create and complete tickets with strong documentation, troubleshoot user issues, and help improve internal processes by documenting new items and resolutions. You will work daily with common MSP technologies including Microsoft 365, Azure Entra ID, Windows Server, Active Directory, RMM and PSA platforms, security tools, and cloud services. You will also shadow senior engineers and gain exposure to cybersecurity tools, SOC workflows, cloud deployments, and project work as you advance in the role.

Responsibilities

• Provide front line support for issues related to Microsoft 365, Windows, basic networking, and common MSP environments
• Create, update, and close tickets with complete documentation
• Troubleshoot end user issues with accuracy and attention to detail
• Work within RMM and PSA tools to monitor, remediate, and track items
• Document new issues, resolutions, and internal processes
• Assist with special projects and operational tasks as assigned

Requirements

Benefits