Collections Specialist

Collections Specialist

We are looking for a dedicated Collections Specialist to join our team on a contract basis. In this role, you will manage customer accounts to ensure timely payments while maintaining positive client relationships. This position offers an opportunity to contribute to the success of a leading wholesale distribution company in a detail-oriented and dynamic environment.

Responsibilities :

• Analyze accounts to identify overdue balances and initiate appropriate collection actions.
• Communicate payment terms, account statuses, and repayment options clearly and courteously to customers.
• Accurately document customer interactions and payment agreements in company systems.
• Address and resolve customer inquiries and disputes regarding account balances in a timely manner.
• Work closely with internal teams to resolve account discrepancies and escalate complex issues as needed.
• Meet and exceed individual collection targets while adhering to company policies and procedures.
• Follow up on payment commitments to ensure compliance and monitor accounts for further actions if required.
• Foster strong relationships with customers to encourage timely payments while maintaining goodwill.
• Stay informed about applicable legal regulations and company guidelines related to collections practices.

Requirements :