Technical Support Engineer - Service Management :

Primary Skills : JavaScript (Proficient), Troubleshooting (Intermediate), Debugging (Intermediate), Networking (Basic), ITIL Framework (Basic)

Contract Type : W2 only

Duration : 12 months with possibility of extension

Location : Santa Clara, CA (Hybrid)

Pay Range : $40.00 - $46.00 per hour

#LP

Job Summary :

We are seeking an experienced Support Engineer with a strong commitment to excellence and a deep expertise in JavaScript and MySQL. The role involves managing and resolving complex issues for ServiceNow partners and customers, developing a thorough understanding of the ServiceNow platform, and using this expertise to debug scripts and improve custom code solutions within a customer-facing, collaborative environment. This position offers a pathway for significant career growth and the opportunity to contribute to a team dedicated to providing outstanding support and service.

Key Responsibilities :

• Own and resolve technical issues for ServiceNow users daily.
• Debug JavaScript code and enhance the custom code for optimized solutions.
• Utilize the ServiceNow platform to diagnose and troubleshoot customer issues.
• Rapidly acquire new skills and knowledge related to the ServiceNow platform and related technologies.
• Provide high-quality customer service and support, maintaining strong interpersonal communication.

Must-Have Skills :

Industry Experience Required :

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