Sales Operations Specialist

Sales Operations Specialist

Overview :

We are a service and solution technology provider dedicated to forging quality relationships with our clients. Our clients gain access to our technical expertise, added-value services, demonstration labs, knowledge transfer centers, integration and imaging labs, proof of concept labs, and our unwavering commitment to quality. The Operations Team provides steadfast support throughout every stage of our projects, ranging from server and networking configurations to imaging and inventory management, and on-site implementations.

We are excited to offer an opportunity for a Sales Operations Specialist to join our dynamic Operations team.

Position Summary :

The Sales Operations Specialist is essential in supporting the internal sales activities daily to enhance the productivity of our sales organization. This pivotal role requires collaboration with Inside Sales, Sales Ops, and other team members to efficiently convert sales data into operational data and support the quote and order management processes throughout the order processing lifecycle. Acting as the workflow specialists between sales and operations teams, the Sales Operations Specialist will monitor for errors, identify efficiencies, ensure accurate data, and guarantee the proper routing and prioritizing of orders.

Responsibilities :

• Process customer transactions accurately, including orders, quotes, and returns (RMA's).
• Communicate effectively with customers, vendors, and internal teams.
• Facilitate expedite requests to meet customer expectations.
• Prepare and deliver daily, weekly, monthly, and quarterly reports to vendors, customers, and management.
• Exhibit advanced proficiency with internal tools, workflows, and processes.
• Drive continuous improvement of workflows and processes for optimal efficiency.
• Liaise with sales and operational teams to ensure prompt resolution of issues.
• Develop, implement, and optimize workflows, tools, reports, and processes.
• Review and interpret ongoing business report requirements and research necessary data.
• Adhere to company policies and procedures diligently.
• Perform additional duties as requested by management.

Requirements :

Knowledge, Skills, and Abilities :