Repair Coordinator

Sonetics is the leader in innovative and proven wireless communication solutions that enable natural conversation in challenging environments. Building on a platform of customer collaboration and rugged performance, Sonetics delivers a work experience that is more productive, safe, and enjoyable. With 40 years of experience, Sonetics and its Flightcom and Firecom divisions strive to create groundbreaking products that transform the way teams work.

We are currently looking for a Repair Coordinator to support our root cause analysis and reporting capabilities. The Repair Coordinator will play a dual role - performing hands-on repairs while also leading the initial triage of incoming products. Key responsibilities include evaluating returned products, verifying reported issues, recommending repair actions for our Repair Technicians, confirming successful resolution of issues, and documenting findings. Additional areas of responsibility include :

• Receive and log incoming customer returns and repair requests in the system.
• Inspect and evaluate returned items to determine condition and reported issues.
• Reproduce and verify customer-reported problems using appropriate diagnostic methods.
• Identify root causes and determine necessary repairs.
• Create clear, detailed repair recommendations for Repair Technicians.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Test repaired items to verify that the reported issue has been resolved.
• Identify and document any additional issues discovered during inspection or testing.
• Maintain accurate and thorough service records for each item, including diagnostics, repairs, and outcomes.
• Complete repairs as needed.
• Communicate findings and updates to internal teams as needed.
• Support continuous improvement by identifying trends in product issues or repair needs.

Required Education, Skills and Experience

Our culture places a high value on customer focus, innovation, engagement and integrity. We offer a competitive and comprehensive package as well as the opportunity to be empowered and to make a difference.