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Remote Junior Dispatcher for Non Emergency Medical Transportation (NEMT)

Remote Junior Dispatcher for Non Emergency Medical Transportation (NEMT)

Non Emergency Medical TransportationRemote, US
30+ days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Location :

  • Remote Schedule :   Form 8 am to 5pm EST (New York Time)  (8 hour shift), Monday to Friday with every other weekend availability.

Language :

  • Speak English and Spanish.

    • RESPONSIBILITIES :

  • Scheduling :   - You will schedule vehicles to pick up and drop off clients to their medical appointments  - You will inform drivers of their assignments for the day and / or week.  - You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time.

    • Communication :

  • You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur. - You will be listening and speaking to people by dispatching software and phone.
  • Your ability to listen, speak plainly and communicate effectively will be necessary.  - You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently.  - You must be organized, detail-oriented, and able to work well under pressure.

    • Handling Problems :

  • You will need to resolve any issues or complaints.

    • Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems.   - You will need to be able to prioritize the most important situations and think quickly on your feet. - You shound think ahead and anticipate potential problems, such as allowing extra time during stormy weather Reporting :

  • You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information.

    • Monitoring Safety :

  • You will need to know about limits on how long drivers can work without rest and take that into consideration when making schedules. - You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation. - Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards.   Powered by JazzHR
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    Emergency Dispatcher • Remote, US