Client Service Representative I

Client Service Representative I

Client Service Representative I - Newtown Square, PA, Monday to Friday, 8 : 30 AM to 5 : 00 PM

Pay range : $18.00+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include :

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• HealthyMINDS mental health program
• Vacation and Health / Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and / or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• And so much more!

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Responsibilities

Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.

Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.

Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records.

As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation.

Follow all policies regarding follow-up and shift change notification.

Follow up with relevant parties as needed, based on the issue being addressed.

Follow through in a timely manner to resolve all issues and concerns.

Provide complete and accurate information, education and guidance to clients about business processes

Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures.

Provide suggestions for process improvements to maximize quality and efficiencies in the department

Comply with company policies and governmental regulations

Perform other duties as assigned to meet the business needs or customer requirements.

This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications

Required Work Experience :

Preferred Work Experience :

Physical and Mental Requirements :

Knowledge :

Skills :

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status.

Job Info

Job Identification 48712

Job Category Client Services

Posting Date 11 / 17 / 2025, 03 : 49 PM

Job Schedule Full time

Job Shift Day

Locations 3805 West Chester Pike, Newtown Square, PA, 19073, US

Workplace On-site daily

Regular or Temporary Regular

Weekly Working Hours 40.00

Salary Minimum 16.42

Salary Range Mid 20.52

Salary Maximum 24.62