Front Desk

Job Summary :

Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out. This role is crucial in creating a positive first impression and ensuring that all guest needs are addressed with professionalism and courtesy.

Responsibilities :

• Greet guests upon arrival, confirm reservations, assign rooms, and issue keys.
• Process all guest check-ins and check-outs, and handle reservations and cancellations.
• Provide information about hotel services, facilities, and surrounding areas.
• Answer phones, handle guest inquiries, and resolve any issues with a focus on customer satisfaction.
• Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns.
• Manage billing and payment processes, ensuring accuracy in all transactions.
• Maintain a tidy and organized front desk area.

Qualifications :