Payment Specialist

We are looking for a talented Payment Specialist to join our team in Milan and lead the evolution of our payment systems and operations. This is a business-driven and cross-functional role, sitting at the intersection of Finance, Technology, and Business, with the mission to deliver a seamless, secure, and scalable payment experience across all markets.

As a strategic owner of the payment ecosystem, you’ll coordinate internal tech squads, finance stakeholders, and external service providers - including payment service and fraud management partners - to continuously improve authorization rates, reduce friction, and ensure compliance and fraud mitigation.

What you’ll do :

Own and optimize end-to-end payment processes, including authorization flows, payment method setup, and reconciliation logic

Act as Project Manager for all payment-related developments, aligning business and tech stakeholders and ensuring timely, compliant delivery

Serve as the primary contact for payment service and fraud management providers (e.g., Adyen, PayPal, Klarna), managing performance, SLAs, and commercial relationships

Monitor key KPIs (authorization rates, conversion, drop-off points, chargebacks), identify inefficiencies, and lead performance optimization initiatives

Interface with risk management and fraud prevention partners to monitor fraud trends, define rulesets, and take proactive actions on fraud risk

Lead the launch of new payment methods and platforms, managing business requirements, testing, and go-live with Tech, Customer Care, and Operations

Ensure compliance with evolving regulatory frameworks (e.g., PSD2, SCA), collaborating with Finance, Legal, and Audit functions

Manage internal documentation, training, and communication on payment flows, system changes, and issue resolution processes

What we’re looking for :

3+ years of experience in payment operations or product / payment management, ideally in e-commerce or digital platforms

Deep understanding of digital payments, card networks, acquirers, fraud prevention tools, and payment orchestration systems

Experience coordinating cross-functional teams and leading projects from concept to execution

Strong analytical and data-driven mindset, with the ability to turn insights into operational improvements

Excellent communication and stakeholder management skills across business and tech teams

Familiarity with tools like Jira, Excel, BI platforms; knowledge of SQL or ERPs is a strong plus

Fluency in Italian and English

What we offer :

Benefits : monthly lunch tickets, company laptop, discounts on our owned brands and brand partners, and exclusive local offers

Learning & Development Programs : continuous growth with TLG University and The Breakfast Club initiatives

Workplace & People : be part of the young (avg. age 31) and international (30+ nationalities) #TLGpeople group, working in a dynamic and fast-moving environment