Customer Service Coordinator

Job Title : Customer Service Coordinator

Location : Corning, NY 14831 (Hybrid – 3 days onsite, 2 days remote)

Schedule : Monday–Friday, 7 : 30 AM–4 : 30 PM or 8 : 00 AM–5 : 00 PM

Job Summary

The Internal Customer Service Coordinator serves as the primary point of contact for internal employees and department teams. This role focuses on delivering professional, efficient support by coordinating communication, managing conference room scheduling, processing work orders, and assisting with internal event coordination. The position requires strong organizational skills, attention to detail, and a customer-first approach.

Key Responsibilities

• Internal Customer Support : Provide timely, professional assistance via phone, email, and Teams.
• Department Liaison : Communicate with internal teams to ensure prompt resolution of questions and service requests.
• Conference Room Scheduling : Manage reservations and setup requests using scheduling tools / software.
• Work Order Processing : Enter and track work orders; partner with service teams to ensure timely completion.
• Event Coordination : Support departments in planning and executing internal customer events.
• Recordkeeping : Maintain organized and accurate documentation of requests, work orders, and communications.
• Service Excellence : Uphold company service standards and policies while ensuring a positive customer experience.

Qualifications

Education

Skills

Experience

Job Highlights