Customer Success Specialist

Customer Success Specialist

Smarter, Better, Now. ADB SAFEGATE's functional teams are integral to powering innovation and ensuring operational excellence across the organization. The Customer Success Specialist is primarily responsible for aftermarket sales and support for external customers by using excellent, in-depth knowledge of company products, programs, and systems. They actively seek and execute campaigns to grow aftermarket sales including spares, product upgrades, PMA (Preventative Maintenance Agreements) and service contracts while maintaining a high-level call center experience during business hours for customer support and customer orders.

You will make an impact by :

• Supporting aftermarket order tracking, price quoting, and scheduling
• Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes
• Managing timelines and tasks to ensure schedules are met
• Selling products and services
• Communicating with customers to provide updates, field questions and respond to other requests
• Responding to telephone or written correspondence inquiries from members and / or providers within established timeframes utilizing current reference materials and available resources
• Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints
• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers

The talent we want to inspire has :

What's on offer :

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying.