Medical Assistant II - Neurology

Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.

• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Education

High School Diploma or Equivalent required or Associate's Degree Assisting preferred

Can this role accept experience in lieu of a degree?

Licenses and Credentials

Basic Life Support [BLS Certification] - Various Issuers preferred Certified Medical Assistant [National Certification] - Various Issuers preferred

Experience

Direct MA experience or medical field work 1-2 years required

Knowledge, Skills and Abilities

Participates in prescription management tasks, including pending new prescriptions and renewals requiring LIP approval, prior authorizations, and medication reconciliation.

Following approved clinical practice guidelines (CPGs) and workflows, appropriate orders are sent for radiology, laboratory testing, and other care needs requiring LIP authorization.

Performs a variety of tasks, including those that may be facilitated by administrative staff, that affect the overall operations of the unit. These include flow, room stocking, scheduling tasks, and all other duties as assigned.

Schedule and register patients for appointments / procedures, confirm appointments / procedures and prepare for patient visits by providing patients with all necessary information and completing all necessary tasks.

Receive patients at arrival, verify and obtain all necessary information, and ensure forms are completed.

Ensure all billing / fiscal information is completed and submitted after the visit, including collecting and daily reconciling any co-payments.

Assist with special projects as directed.

Assist with training and orienting staff as needed

Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Answer and transfer telephone calls.

Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets.

Other duties as assigned.

Licenses and Certifications

Licenses / Certifications

Time Frame

Required /

Preferred

And / Or

Basic Life Support [BLS] Certificate

preferred

Certified Medical Assistant

preferred

Work Experience

Experience Details

Years of Experience

Required /

Preferred

And / Or

Direct MA experience or medical field work

1 year minimum

required

Physical Requirements

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.