Captain - Server - Pisces

Company Description

Job Description

The Captain - Food Server is responsible for creating the ultimate guest experience by utilizing functional details of a reservation / guest interaction and executing a specific food and beverage game plan to exceed expectations. The Captain - Food Server will provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience.

JOB DESCRIPTION

• Greeting guests in a positive, friendly manner and acknowledge all celebrations, anniversaries, birthdays, and other special notes listed in the details of the guest's reservation
• Working knowledge of the characteristics and descriptions of every wine / champagne by the glass and major wines on the wine list
• Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink
• Consistently follow sequence of service utilizing all proper procedures standardized by the room management
• Responsible for taking food / beverage orders and carrying out wine / beverage service.
• Responsible for performing table maintenance by checking on the guest throughout service.
• Completing opening and closing side work
• Maintaining health code standards
• Maintain table cleanliness utilizing a silent service approach
• Handling guest checks and other related financial transactions (itemize bills correctly and efficiently secure payment)
• Bid farewell to guests, using guest's name when known, and encourage them to return.
• Maintain a level of professionalism
• Anticipate the guests' needs and respond appropriately with a sense of urgency.
• Work as a team, assisting all guests' and employees' needs and inquiries
• Perform all other job-related duties as requested
• Be familiar with all Hotel services / features and local attractions / activities to respond to guest inquiries accurately
• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant / lounge floor
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Complete opening side duties : fold / stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications

Qualifications

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.