Automotive Service Advisor

Job Summary :

The Automotive Service Advisor at Whites Auto Mall in Hopkinsville is a crucial role in our dealership as you will act as the liaison between our customers and our service department. You will provide exceptional customer service ensure efficient communication and coordination of services and work towards achieving sales targets. Your primary goal is to create a positive customer experience and maintain strong relationships with customers to drive business growth.

Compensation & Benefits :

This is a full-time position with a competitive base salary plus commission structure based on sales addition we offer a comprehensive benefits package that includes medical dental vision and 401(k) options.

Responsibilities :

Greet customers and provide them with a warm welcome to the dealership

Act as the primary point of contact for customers inquiring about vehicle maintenance and repairs

Consult with customers to determine their vehicle service needs and offer recommendations

Provide accurate estimates for services requested by customers

Schedule appointments coordinate work with technicians and follow up with customers on service progress and completion

Inform customers on the status of their vehicles and any necessary repairs or maintenance

Promote and sell additional services and products to customers

Monitor and report on key performance indicators related to sales and customer satisfaction

Maintain knowledge of dealership products services prices and promotions

Keep detailed and accurate records of customer interactions and service history

Stay updated on industry trends market changes and new developments in automotive services

Requirements :

High School Diploma or equivalent college degree preferred

At least 2 years of previous experience as a service advisor in the automotive industry

Excellent communication interpersonal and customer service skills

Strong sales and negotiation abilities with a proven track record of achieving sales targets

Knowledge of automotive systems and repairs

Proficiency in computer systems and software including MS Office and customer relationship management (CRM) tools

Ability to multi-task prioritize and manage time effectively

Must be able to work flexible hours including weekends and holidays

Must have a valid drivers license and a clean driving record

EEOC Statement :

Whites Auto Mall is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race color religion sex sexual orientation national origin citizenship age or disability. We are committed to providing a work environment free from discrimination and harassment where employees are treated with respect and dignity.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1