Computer Support SpecialistsNexus Staff Inc. • New York, NY, United States

Computer Support Specialists

Nexus Staff Inc. • New York, NY, United States

13 days ago

Job type

Full-time

Job description

Job Title : Computer Support Specialists

Employment Type : Contract

Work Hours : 37.5 hrs. / week

Work site : 100% Onsite

Location : 28 Liberty Street New York, NY 10005

Job Duration : 1 Year

Closing : 10 / 03 / 2025.

Duties :

Provide timely second-level hardware and software support to agency employees both at 28 Liberty and the downstate New York regional offices
Support all aspects of the hardware device lifecycle management
Participate in the rollout of agency-wide hardware / software initiatives
Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary
Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information
Conduct hardware and application testing and troubleshooting as needed
Develop technical user and IT documentation

Key Skills & Abilities :

Strong interpersonal, written and oral communication skills

Ability to work with minimal supervision

Customer service experience

Strong organizational skills and attention to detail

Experience installing, testing and troubleshooting computer hardware

Desktop / mobile / hardware support including experience troubleshooting, configuring and installing workstation equipment and desktop software.

Manage and update user ticket requests in the ServiceNow ticketing system.

Interface directly with users or over the phone / email to resolve issues and fulfill requests.

Preferred Education & Experience :

High School Diploma, Technical Degree / Certificate Program, Bachelors Degree

Probably a minimum 2 - 3 years of IT experience working as a desktop support technician would be preferred.

Familiarity with the Windows 10 / 11 environment, MS O365 and ServiceNow would be ideal.

Miscellaneous Information

Hours : M-F preferred 9am-5pm but can be flexible with a shift somewhere between the hours of 8am-6pm.

No free parking available at the worksite location.

Office is accessible by 2, 3, 4, 5 (Wall St) J and Z (Broad St) subway lines.

Interviews : Conducted Virtually.

Some informal knowledge sharing and training on team processes / procedures will be done during onboarding to get up to speed, but it's expected the candidate will have the necessary technical skills prior to being hired.

The Nexus Staff Difference :

Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.

We offer weekly payments via ACH (Automated Clearing House).

Serving as Prime Vendors to New York State and New York City for over 10 years.

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Computer Support Specialist • New York, NY, United States

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