On-Site Repair Coordinator

SUMMARY :

The Repair Coordinator coordinates all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality repair customer service and / or production staff as well as the customers supplier quality engineers.

JOB DUTIES

Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns ensuring excellent supplier quality ratings on vendor scorecards are maintained.

Processes incoming customer Return Material Authorization (RMA) failure analysis and MRB (Material Review Board) requests. Coordinates and requests external vendor RMAs.

Ensures OEM customer failure analysis response requirements are satisfied.

Reports any issues requiring Non-Conformance or Corrective / Preventative Actions (NC / CAPA) to be initiated to the designated staff.

Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current.

Determines warranty status and requests purchase orders from customers when required.

Creates or issues sales orders purchase orders or shippers related to repairs.

Processes credit returns and rebills as well as credit card transactions and collections for credit card orders related to repairs. May conduct some purchasing activities related to repairs and production.

Reports metrics to management as required.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE SKILLS ABILITIES

Experience working in Microsoft Dynamics SL and SharePoint a plus.

Proficiency with Microsoft Office.

Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.

Strong written and verbal communication skills.

COMPANY INFORMATION :

Motion offers an excellent benefits package which includes options for healthcare coverage 401(k) tuition reimbursement vacation sick and holiday pay.

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion your overall compensation will be determined based on factors such as geographic location skills education and / or experience which may result in total compensation outside of this range.

Pay : $21.21 - $27.60 / hour

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.

Required Experience :

IC

Key Skills

Experience Working With Students,Google Docs,Organizational skills,Classroom Experience,Data Collection,Materials Handling,Workers' Compensation Law,OSHA,Special Operations,Team Management,Experience with Children,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 21 - 27