Tier 2 Technical Support

Job Description

Job Description

On-site position located in Lafayette, Indiana

In this role you will :

On-site position located in Lafayette, Indiana

In this role you will :

• Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards.
• Directly responsible for developing and implementing effective documentation and procedures for the repair or setup processes.
• Directly responsible for configuration and installation of client workstations.
• Will confer with clients to resolve complaints on technical issues.
• Will ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies / procedures.
• Will be on-call 24 / 7 for technical problems related to customer and / or internal problems.
• Prepare and maintain written operations manual(s) as pertains to the technical support.
• Complete one (1) blog entry every two weeks for Abstract's web site.
• Ensure the internal organizations backups are routinely completed and schedule test restores of the data to verify integrity.
• Ensure the core IT infrastructure of the internal organization is in peak condition in relation to security and operations.
• Must have text message and email capable mobile phone.
• Regular attendance is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit.
• Work cooperatively with other employees to further the mission of the organization and achieve its goals.
• Drive or arrange to independently transport self to and from tech calls or other meetings at client locations.