Patient Access Coordinator

SUMMARY :

Under the general direction of the Patient Access Supervisor, the Patient Access Coordinator (PAC), works as part of the Clinical Office Team performing those duties necessary to prepare patients administratively for a clinical visit. The PAC is responsible for the accuracy and completion of patient accounts based on MedNorth departmental protocol, policies and procedures, and compliance with regulatory agencies, including registration functions and ensuring all insurance requirements are met prior to patient’s checkout.  The candidate’s duties include answering the telephone, making appointments, insurance verification and maintaining medical provider schedules. The ideal candidate should possess the ability to provide a positive patient experience and excellent customer service skills, the ability to multi-task, and attention to detail. PAC must be available to work clinic hours of operation.

PRIMARY DUTIES and RESPONSIBILITIES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Duties and Responsibilities include the following :

• PAC will process patient registration and assist patients as needed, ensuring all fields in the registration are completed
• PAC will ensure patients are being scheduled appropriately for providers, following the provider scheduling guide
• Follow standardized front office workflows
• Ensure a positive patient experience

Training on AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)

Ensure demographics are updated as well as any annual data requirements are met

Ensure all data has been collected.

SUPERVISORY RESPONSIBILITIES : N / A

ADMINISTRATIVE RESPONSIBILITIES :   N / A

QUALIFICATION REQUIREMENTS :   The requirements listed below are representative of the knowledge skills, and / or ability required.

PHYSICAL DEMANDS :     The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel.  The employee is occasionally required to stoop, kneel, crouch or crawl.  The employee is frequently required to lift and / or move up to 40 pounds.

The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors).

WORK ENVIRONMENT : The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

MedNorth Health Center provides comprehensive health care services, inside a multicultural medical / dental clinic, to all individuals; insured, uninsured, and underinsured.  The building is heated in winter and air-conditioned in the summer with noise levels of moderate to loud.  We serve patients who speak multiple languages and who may need the assistance of an interpreter.  In this position, one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure.

MedNorth Health Center is an equal-opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. EOE / AA / M / F / D / V

This job is a Bloodborne Pathogens risk category III position.

GENERAL EXPECTATIONS :