Office Services Manager

Job Description

Job Description

We are currently seeking a detail-oriented and proactive Office Services Manager to fill a temp-to-hire position at a client site in Boston. The Office Services Manager will manage daily operations across reprographics, mail, and light facilities while overseeing a small team. This role requires someone who can lead by example, drive service excellence, and ensure seamless coordination between service teams and client staff.

Responsibilities

• Manage and support day-to-day operations in reprographics, scanning, mail handling, and hospitality
• Ensure quality service delivery across office printer / copier / scanner fleet
• Implement and maintain standardized procedures and operational controls
• Monitor performance against client contracts and internal benchmarks
• Lead a small team by setting objectives, providing feedback, and supporting professional growth
• Communicate effectively with client services and escalate critical issues as needed
• Facilitate open collaboration between team members and client stakeholders
• Oversee team development, retention, motivation, and succession planning
• Promote a culture of continuous improvement and operational excellence
• Compile and manage monthly client billing
• Optimize scheduling and staff allocation through cross-training and effective team coordination
• Support new business implementations and share operational insights for improvement

Requirements