Corporate Treasury Services Specialist

About The Role

Summary

The Treasury Management Services Specialist serves as a program lead and subject matter expert, ensuring a superior customer experience in all interactions for the support of Treasury Management Services (TMS), including but not limited to Insight Treasury Platform, commercial deposit products, online banking, ACH and wire origination, positive pay, remote deposit, enhanced account analysis (EAA), lockbox processing and other TMS solutions. This position plays a critical role in executing the TMS client onboarding and implementation experience for high-value commercial online banking customers. This individual provides support and training to internal staff and / or external commercial customers and ensures adherence to policy / procedures governing treasury management services.

This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry-rate for this position is $21.29 + / hour (calculated for Kalispell, MT)

WA Applicants ONLY : Spokane, WA range $23.79 to $35.69 an hour. Wenatchee, WA $24.12 to $36.18 an hour.

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Description

• Serves as a system administrator for the Treasury Management and Commercial Cash Management solutions, setting up new clients with access to commercial online banking services including ACH, wires, positive pay, and remote deposit capture. Responsible for regularly monitoring and maintaining these systems to ensure they remain operational and up-to-date. This involves troubleshooting issues and configuring the platforms to align with the specific needs and preferences of clients and / or the organization. Works closely with the eBanking Supervisor - Commercial and TM to define and assign standard user roles and permissions within the Treasury Management and Commercial Cash Management platforms, ensuring both internal and external users have the appropriate level of access to perform their tasks effectively while maintaining security and compliance. This role is critical in ensuring the successful implementation and growth of Commercial Cash / Treasury Management online banking services, ultimately supporting the organization's operational objectives.
• Under the direction of the eBanking Supervisor - Commercial and TM, provide superior customer service by promptly addressing customer inquiries and concerns received through various communication channels, paying close attention to detail to ensure accurate responses. This individual will also provide support to division staff, responding to inquiries regarding commercial cash / treasury management services as well as the internal policies and procedures which govern the program. This may include providing training, troubleshooting assistance, and answering questions to help teams work more efficiently and effectively.
• Translates complex product and service details into easily understandable language for non-technical stakeholders. Troubleshoots and resolves issues affecting Treasury Management and other commercial online banking services, serving as the escalation point when necessary. This includes acting as a liaison between the bank and various vendors to address any treasury product services issues that arise.
• Act as a liaison between treasury operations and product management teams, corporate and division sales staff, division eBanking support staff, and corporate operations. Ensure clear and effective communication channels are established and maintained between all parties, coordinating efforts among departments to ensure alignment with overall goals and objectives related to TM products and services. This may involve organizing meetings, setting agendas, and following up on action items. Share relevant information, updates, and insights across departments to promote transparency and collaboration, ensuring all stakeholders are informed and can contribute effectively to the success of TM initiatives. Gather feedback from internal departments on their experiences with TM products and services to identify areas for improvement and advocate for necessary changes or enhancements.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned training courses within assigned time frame(s).

About You

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required / Preferred

Education Level

Description

Required

High School Diploma / GED

Experience

Required / Preferred

Experience Level

Description

Required

2 years prior experience in treasury management, treasury management operations, or electronic banking services including business online / mobile banking and cash / treasury management services.

Required

Knowledge Of

Computer experience including knowledge of commercial online banking solutions offered by the bank.

Required

Advanced Experience

Prior experience working with Microsoft Office Suite (Word, Excel, PowerPoint, and other programs).

Preferred

1 year

Customer service experience to include providing support for commercial online banking solutions such as ACH, Wire, POS Pay, Enhanced Account Analysis and / or RDC.

Preferred

1 year

Previous training experience specifically in the area of commercial online banking services such as ACH, Wire, POS Pay, and / or RDC.

Would an equivalent combination of relevant education and work experience be considered? : No

License / Certification

Required / Preferred

License / Certification

Description

Required Skills and Abilities

Additional Requirements

Travel

Occasional travel required : (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment : Indoors, a climate-controlled shared work area.

Noise Level : Moderate noise; not extreme or excessive; within reasonable limits.

Lifting : Sedentary work : Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities

Frequency

Balancing : Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent - rare.

Climbing : Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and / or hands and arms.

Infrequent - rare.

Crawling : Moving about on hands and knees or hands and feet.

Infrequent - rare.

Crouching : Bending the body downward and forward by bending leg and spine.

Infrequent - rare.

Feeling : Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Infrequent - rare.

Fingering : Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping : Applying pressure to an object with the fingers and palm.

Infrequent - rare.

Kneeling : Bending legs at knee to come to a rest on knee or knees.

Infrequent - rare.

Lifting : Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Infrequent - rare.

Pushing : Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Infrequent - rare.

Pulling : Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Infrequent - rare.

Repetitive Motion : Making substantial movements (motions) of the wrists, hands, and / or fingers.

Daily.

Stooping : Bending body downward and forward by bending spine at the waist.

Infrequent - rare.

What We Offer

COMPENSATION & BENEFITS : Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.