Account Manager

Account Manager

The best teams are created and maintained here. The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and responsibilities include : identifying and pursuing opportunities to sell ancillary services to existing clients within the portfolio; developing accurate estimates and takeoffs for both new and existing clients as needed; delivering timely bid proposals and designs for enhancement projects; generating referrals from the existing client base and communicating leads to the business developer; building and maintaining strong long-term relations with clients; conducting regular site walkthroughs with clients to ensure quality and service expectations are met; leading and facilitating the resolution of client concerns or issues; ensuring timely account renewals within the assigned client portfolio; proactively assessing and addressing site enhancement needs during visits; collaborating with the operations manager to ensure service delivery meets or exceeds expectations; scheduling regular site visits with the operations manager for quality reviews; supporting hiring, training, and coaching of field crews for the assigned portfolio; promoting and enforcing safety policies and procedures; ensuring branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services; assisting the branch manager in overall leadership of the branch; maintaining proper account documentation and notes in the CRM system; monitoring and maintaining satisfactory accounts receivable levels; coordinating with the branch administrator to keep client records and contact information current; and performing additional duties as assigned by the branch manager.

Education and experience required include an associate's or bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry; minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace; strong written and verbal communication skills; demonstrated leadership and coaching abilities; and ability to foster collaboration and teamwork.

Physical demands / requirements include operation of a computer and other office equipment / system, such as a laptop, cell phone, and sales and operational programs / tools; position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time; customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services; ability to travel by car, train, and plane; and position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours.

Work environment includes working both indoors and outdoors; attending branch stretch and flex 3-4 days per week; field-based position, a combination of office and customer-facing.

BrightView Landscapes, LLC is an equal opportunity and E-Verify employer. This job description is subject to change at any time. Compensation pay range : $80,000.

BrightView offers a suite of health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and / or sick leave, tuition reimbursement, and / or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.