Event Manager - The Roosevelt New Orleans, A Waldorf Astoria Resort

Event Manager - The Roosevelt New Orleans, A Waldorf Astoria Resort

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Event Manager to join the team! Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service, and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street, and the Arts & Warehouse District. Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five food and beverage outlets. This includes 2 restaurants, a caf, seasonal rooftop bar, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

In this role, you will be reporting to the Director of Events and Catering, and the ideal candidate will have experience in events with a focus on weddings and corporate events. They will have a passion to grow in events, show initiative and have superb attention to detail.

What will I be doing? As an Event Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

• Provide direction and supervision to departments to ensure successful execution of meetings and / or events
• Serve on-site group and catering clients and respond to questions about the event including, but not limited to, weddings, galas, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates / exhibitors and related billing processes
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
• Prepare reports, correspondence and analysis related to group activity
• Lead, facilitate and participate in meetings, as needed

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :