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Member Services Rep Full Time Day

Member Services Rep Full Time Day

Planet Fitness - Fitton ClubsTroy, OH, US
5 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Position : Member Services Rep - Full Time - Day

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience! BILINGUAL English / Spanish are encouraged to apply!

Some of your responsibilities will include :

Customer Service / Front Desk Activities :

  • Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point to sale system.
  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance :

  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Regular restroom and wet area cleaning and stocking.

    • Qualifications & Requirements :

  • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
  • Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Prior Customer Service experience preferred
  • Must be 18 years of age or older.
  • High School diploma / GED equivalent required.
  • Upbeat, positive and professional attitude
  • Punctuality and reliability are a must.
  • Obtain and maintain CPR / AED Certification within time frames required by company and maintain physical ability to perform CPR / AED in the event of a medical emergency.

    • Physical Demands / Requirements :

  • Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
  • Occasionally lift, carry, push, and / or pull moderate amount of weight (up to 50lbs).
  • Ability to talk continually in person or on the phone during shift.
  • Maintain physical ability to administer CPR in the event of medical emergency.
  • Ability to see in normal visual range with or without correction.
  • Ability to hear in the normal audio range with or without correction.

    • Why you should join Planet Fitness?

  • Contribute to changing peoples lives every day by helping us create a healthier Planet!
  • Work alongside an amazing group of talented, dynamic professionals!

    • Want more reasons?

  • Medical, Dental, Vision Insurance
  • PTO Paid Time Off
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plans
  • Healthcare and Dependent Care Flexible Spending Accounts
  • STD, LTD, Term Life Insurance and other benefits

    • Note : We participate in E-Verify for all Utah locations.

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    Member Service Rep • Troy, OH, US

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