Residential Shift Lead

Since 1948, Boys & Girls Haven has been dedicated to transforming the lives, hearts, and minds of Kentucky's most vulnerable youth and their families. Through a comprehensive continuum of care that includes residential and in-home foster care, independent living programs, career and life skills training, and preventative community-based services, Boys & Girls Haven aims to reduce disruptions in children's lives, heal the effects of abuse and neglect, and promote well-being among families.

Core Schedule

Second shift. May be asked to work varied shifts within a twenty-four hour / seven-day-a-week schedule. Holidays, weekends, and overtime will be required in order to maintain staff-to-resident ratio.

Role Summary : Provide therapeutic interactions and supervision of residents within a residential setting. Facilitate appropriate behavioral interventions with residents, while assuring a safe environment and consistent milieu. Provide guidance and instruction on decision making, coping and social skills. Act as a positive role model to residents and Direct Care Professionals. Provide continuous feedback to residents on daily point acquisition. Complete all required daily, weekly and monthly program related documentation in a professional and proficient manner. Administer medication, complete necessary documentation, and provide adequate education to clients as required for medication management. Perform all relevant duties of a Shift Lead and Direct Care Professional.

Essential Functions :

1. Resident Supervision : Milieu supervision of residents and Direct Care Professionals to ensure safety and compliance with program expectations. This includes ensuring chores, homework, daily hygiene, activities, and outings are completed in a timely fashion and without adverse incident.

2. Direct Care Professional Leadership : Act as the Lead on shift, as evidenced by the provision of leadership, support, and guidance to Direct Care Professionals. Demonstrate a professional demeanor. Ensure new staff are mentored and on-boarded in an approachable and welcoming manner. Assist the Program Manager in the development of current staff, and ensure employees follow all policies and procedures. Create a cohesive environment within the department and agency. Exhibit regular and punctual attendance as a model for other staff members. Demonstrate flexibility in working days and / or hours that are not their typical schedule, including filling in shifts when needed. Within departmental parameters, exhibit great customer service, decision-making and problem-solving skills. Effectively prioritize and coordinate job tasks for maximum productivity.

3. Administrative & Training : At the discretion of Program Manager will provide on the job training to new and current Direct Care Professionals. In addition, will provide immediate guidance to cottage staff in Program Manager's absence. Promotes the Performance and Quality Improvement (PQI)

process by identifying opportunities for improvement. Relieve second shift staff to take required breaks. Ensure Direct Care Professionals arrive and leave on time; monitor attendance and report any discrepancies or concerns. 4. Treatment Duties : Provide guidance and instruction on decision making, coping and social skills. Act as a positive role model to residents and other Direct Care Professional. Provide consistent feedback on strengths and weaknesses in an effort to improve therapeutic milieu. Meet with residents regularly to establish goals within milieu. Aid residents in learning behavioral expectations of program, and making positive choices in order to earn privileges and be successful in program. Communicate any concerns regarding resident progress or safety to appropriate Leadership staff.

5. Provide Behavioral Management : Including praise, natural consequences, education, de-escalation and Safe Crisis Management as necessary for unregulated clients.

6. Facility : Maintain cleanliness, organization, and functioning of cottage areas, office, and equipment. Report any facility needs, including repairs, to the Cottage Manager.

7. Documentation : Complete all necessary daily, weekly, and monthly documentation. Review of daily MAR logs to ensure compliance and progress logs to ensure completion.

8. Medication Administration : Administer medication, complete necessary documentation, and provide adequate education to clients as required for medication management.

9. Meetings & Training : Attend and provide input to team meetings, and monthly trainings. Maintain certification in SCM. Complete required 40 hours of training annually. Participate in campus PQI through attendance and input. Attends and participates in administrative / staff / committee meetings / trainings as required and assigned by Leadership.

10. Operational Tasks : Complete tasks essential to program operations. These tasks include, but are not limited to, purchasing supplies, helping clients shop for clothing and assisting with activities. Operate agency vehicles when necessary. Track and manage use of agency vehicles by staff members.

Unplanned Activities : At BGH, we value teamwork. To meet departmental and organizational goals, the employee is expected to assist with activities that are not formal parts of the role's essential functions.

Qualifications :

1. Education - High School Diploma or equivalent. BA / BS in human services preferred. Certification in SCM, CPR, First Aid

2. Experience / Credentials - At least 2-years experience in human services, preferably in a Residential or similar work environment. Excellent verbal and written communication and organizational skills, including proficiency with appropriate computer software / hardware (i.e., Windows, Microsoft Excel, Outlook, Power Point, Word and other relevant software / hardware).

3. Other - Interact professionally with BGH employees, clients, visitors, government agencies and the general public. Maintain confidentiality of all client information. Must be at least 21 years of age and legally able to work in U.S. Valid driver's license and insurability by BGH's insurance carrier required if expected to transport clients and / or use company vehicles. Successful completion of all background screenings and pre-employment drug screen. Successful negative, post-contingent offer and annual TB screenings. Must have ability to self-monitor and maintain objectivity. Must set professional boundaries with residents. Ability to prioritize tasks, organize and meet deadlines.

Physical Demands : While performing the duties of this job, the employee is required to : stand, walk and sit; use hands to manually manipulate, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear; taste or smell. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to read, write and converse in English.

Work Environment : The noise level in the work environment is usually moderate. At times, this level may be increased. The work environment is fast-paced and active. The employee may engage in multiple activities during a given shift. Employees work with children and youth who may show intense and unpredictable behaviors with possibility of verbal and physical aggression. Employees may be at high risk of injury in the work environment including, but not limited to, receiving : bites, cuts, kicks, punches, being spit on and the like. This is a fast-paced work environment with a need for quick decisions to deal with any crisis that may arise. Meals are provided for the staff, as they eat with the residents.

Compensation and Benefits

Boys & Girls Haven offers a competitive compensation package and a full range of employer-paid benefits, including :

• Free health, dental, life, insurance
• 401(k) company match at 50% up to 6%
• Paid Time Off policy, including 24 days off per year (including holidays)

Boys & Girls Haven is a Drug-Free Workplace and will conduct pre-employment drug testing as well as testing for cause or suspicion.