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Part Time Sr. Customer Assistance Representative - Wayne NJ
Part Time Sr. Customer Assistance Representative - Wayne NJEnterprise Holdings • Wayne, NJ, US
Part Time Sr. Customer Assistance Representative - Wayne NJ

Part Time Sr. Customer Assistance Representative - Wayne NJ

Enterprise Holdings • Wayne, NJ, US
29 days ago
Job type
  • Part-time
Job description

Customer Assistance Representative Sr

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a part-time position, hours will include working Fridays, Saturdays, Sundays.

This position pays $17.50 / hour. We offer a robust Total Rewards Package including, but not limited to :

  • Paid Time Off
  • Employee discounts on car rentals, car purchases and much more!
  • 401(k) retirement plan with company match and profit sharing

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Equal Opportunity Employer / Disability / Veterans

    Qualifications

  • Must be at least 18 years old
  • Must have at least 2 years of customer service experience OR 2 years of college experience
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Aside from religious observations, must be available to work the PT schedule needed by branch location
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
  • Must be able to read, write and speak English
  • New Jersey DMV Requirements :

    First-time drivers or under 21 years old :

    If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey's GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.

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    Sr Customer Assistance Representative • Wayne, NJ, US

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