Configuration Analyst

The Configuration Analyst supports the Service Excellence team by maintaining and configuring key organizational systems.

Responsibilities include managing application access, entering data into core systems, and ensuring proper production and service operations.

The role also involves designing, configuring, testing, and maintaining enterprise applications.                                      JOB QUALIFICATIONS :

• KNOWLEDGE / SKILLS / ABILITIES The Configuration Analyst responsibilities and skills required include, but are not limited to : Oversee and update business configuration tasks across multiple enterprise systems, including areas such as HCPCS data, modifiers, claim editing rules, client setup, letter templates, role-based access, work queues, and both business and application-level rules.
• Design, document, and implement the complete business configuration process—from receiving and validating requests, through prioritization, design, testing, training, and deployment.
• Provide ongoing support to monitor effectiveness after changes go live.
• Create and maintain configuration guides and manuals for training and reference purposes, documenting all key configuration decisions.
• Develop deep expertise in all relevant applications through hands-on experience and training, continuously seeking opportunities to optimize system functionality in alignment with business needs.
• Audit data for errors or inconsistencies, resolve configuration issues, and verify outputs for accuracy.
• Coordinate configuration activities and address customer needs to ensure prompt resolution of system issues.
• Communicate effectively with stakeholders, delivering timely updates and notifications about workflow impacts resulting from system changes.
• Conduct regular quality reviews to support ongoing production and maintain high standards.
• Collaborate with other departments and governance teams to ensure consistent interpretation of policies and procedures across the organization.
• Take on additional related duties as assigned.
• What will you learn in the first 6 months?
• In the first six months you will learn the function of the Configuration Analyst role within Service Excellence and its role within the organization and be fully integrated in your position, company, and team.
• You will understand your role and responsibilities, and which tools assist you in your position You will build your knowledge base relation to our business so that at six months, you are able to answer questions or know how / where to get answers or support.
• During this time, you will set measurable goals for personal development and growth What will you achieve in the first 12 months?
• You will be fully integrated with your job, company, and team You will be contributing your skills and knowledge to meet your department’s metrics and goals.

EDUCATION :

Proficiency with MS Office, including Excel, Word, PowerPoint, and Outlook (Visio and MS Teams a plus) Salary :

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values :