Front Desk Agent

Position Overview :

• The Hampton Inn Albany Western Ave SUNY  is a dynamic and customer-focused hotel committed to providing exceptional service and experiences to our clients.
• As a Front Desk Associate, you will be an essential part of our team, responsible for creating a welcoming and professional atmosphere for all guests and visitors.
• The Front Desk Associate serves as the first point of contact for guests, providing outstanding customer service and ensuring a positive experience during their stay or visit.
• This role requires a friendly and approachable demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment.
• The Front Desk Associate must be attentive to detail, handle guest inquiries and requests, and assist with administrative tasks as needed.

Job Responsibilities :

Customer Service :

Telephone and Email Communication :

Reservations and Check-ins :

Cash Handling :

Problem Resolution :

Lobby Maintenance :

Safety and Security :

Administrative Support :

Team Collaboration :

Qualifications & Requirements :