Support Technician

A company is looking for a Support Tech II. Key Responsibilities Answer and process customer calls to optimize the customer experience Provide timely resolutions and educate customers on product use to improve productivity Document all customer interactions and manage ongoing issues effectively Required Qualifications High School education, vocational training, and / or on-the-job training Three or more years of related experience Working knowledge of Microsoft Word and Excel related to supported software Basic knowledge of computer hardware, operating systems, and networks Ability to prioritize tasks and adapt to change