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Lending Member Service Specialist

Lending Member Service Specialist

Greene ResourcesRaleigh, NC, US
4 days ago
Job type
  • Full-time
  • Permanent
Job description

Position : Lending Member Service Specialist

Location : Raleigh, NC

Pay : $46k to $52k / year

Experience :

  • 1 to 3 years of member servicing experience is required.
  • Call center experience is preferred.

Education : Bachelor's degree in Business, Finance, Lending, or a relevant field.

Type : Full-time; Direct Hire

Schedule : Day Shift

Greene Resources is seeking a Lending Member Service Specialist to join a growing and dynamic team! As a Lending Member Services Specialist , you will communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle all member-related transactions.

What You'll Do :

  • Deliver top-tier service through phone, web chat, video, and text, promptly addressing member questions and needs.
  • Support remote deposit and loan account openings, ensuring accuracy and timely processing.
  • Recommend and cross-sell financial products based on individual needs, promoting member financial wellbeing.
  • Guide members through loan options and escalate applications as needed.
  • Ensure compliance with member service policies while hitting quality and performance targets.
  • Resolve concerns with professionalism, tact, and a solutions-first mindset.
  • Stay current on digital tools and platforms to better assist members and streamline service.
  • Work collaboratively with teammates to create a positive and tech-forward service environment.
  • Take ownership of your performance, seek feedback, and contribute to ongoing improvements.

    • What You Bring :

  • Strong understanding of financial services; online / mobile banking knowledge is a plus.
  • Excellent communication and interpersonal skills.
  • Confidence in using digital tools and adapting to technology.
  • Ability to prioritize and multitask in a fast-paced, member-focused setting.
  • A team-first attitude and commitment to personal and professional growth.
  • Availability to work onsite during core hours (8 : 00 AM – 6 : 00 PM), with occasional weekends or holidays.
  • Able to lift up to 25 lbs. (office supplies, file boxes, etc.).

    • Why You'll Love It Here :

    We offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We believe that when our employees succeed, our community wins.

    Greene Resources is part of Array Corporation , the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

    We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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    Lending Member Service Specialist • Raleigh, NC, US