Auditor - Interstate

Vitu

Vitu is a private equity backed (Accel-KKR) innovative SaaS company providing cutting-edge services to the motor vehicle industry. The company is continuing its exponential growth and looking for leaders and team members to support and drive its continued success. Vitu currently has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, New Hampshire, Oregon, Pennsylvania, Texas and Virginia.

Position Overview :

Auditors are responsible for providing document handling support and verifying received paperwork according to established DMV policies and internal operation procedures. Our Audit team is expected to give excellent customer service while adhering to Vitu policies and workflow to ensure efficiency and compliance with state titling and registration requirements. The candidate best suited for this role possesses excellent oral and written communication and strong attention to detail.

Responsibilities :

The Auditor job responsibilities include but not limited to :

• Adhere to all Interstate Standard Operating Procedures to support audit efficiency and strategic vision of Vitu
• Assist the National Registration team in reviewing title work within the timeline set within the Vitu service-level agreement
• Audit title work against DMV policies, providing notice to customers and to state agencies as set forth by company procedures
• Provide customer support to clients by offering feedback and resolutions while utilizing the Vitu communication platform
• Work closely with the Vitu Office Manager to review key performance indicators
• Identify areas of process improvement to ensure customer satisfaction

Required Experience