QA Lead Engineer

Description :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a QA Lead Engineer at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As a QA Lead Engineer at Marsh McLennan Agency (MMA), you will be instrumental in driving the quality assurance efforts within our application development team. You will lead a team of QA Testers, ensuring that testing processes are effectively implemented and adhered to throughout the software development lifecycle. Your responsibilities will include developing and executing test plans, managing testing activities, and collaborating with cross-functional teams to identify and resolve quality issues. You will also be responsible for mentoring team members, fostering a culture of quality, and ensuring that best practices are followed. Additionally, you will prepare detailed reports on testing progress, quality metrics, and potential risks, providing stakeholders with clear visibility into the QA process.

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

Demonstrate proficiency in manual testing methodologies, developing and implementing strategies that ensure high-quality software delivery throughout all phases of the development lifecycle.

Establish and execute a comprehensive quality assurance strategy that aligns with the organization's objectives and product roadmap, prioritizing quality from the outset.

Lead, mentor, and manage a team of QA Testers, fostering a culture of quality, collaboration, and continuous improvement within the team.

Oversee the creation and execution of detailed test plans, test cases, and test scripts to ensure thorough testing of applications across various platforms, identifying any gaps in coverage.

Collaborate closely with development, product management, and other stakeholders to integrate quality assurance practices throughout the software development lifecycle, ensuring alignment on quality expectations.

Establish and maintain processes for defect tracking, management, and resolution, ensuring that issues are identified, documented, and addressed promptly to minimize impact on project timelines.

Evaluate, select, and implement appropriate testing tools and technologies that enhance the efficiency and effectiveness of the QA process, keeping the team equipped with the best resources.

Document QA processes, methodologies, and best practices to ensure consistency across the team and facilitate knowledge sharing, enabling team members to learn from each other.

Analyze testing processes and methodologies, gather feedback from retrospectives, and implement improvements to enhance team productivity and overall product quality.

Identify training needs and provide opportunities for professional development, ensuring the QA team remains skilled in the latest testing techniques and tools to adapt to evolving project requirements.

Proactively identify potential quality risks early in the development process and collaborate with teams to effectively mitigate those risks, ensuring a smoother development cycle.

Regularly communicate with stakeholders regarding quality initiatives, project status, and any issues that may impact delivery timelines or product quality, ensuring transparency and alignment.

These additional qualifications are a plus, but not required to apply :

Experience with data analysis and optimization tools such as DAX Optimizer and DAX Studio.

Proficient in document management software including Adobe PDF Reader and PDF Exchange.

Familiarity with web / application servers like Apache Tomcat 8.x.

Skilled in programming languages such as C#, JAVA, Python, and JavaScript.

Experience with database management tools such as Microsoft SQL, SQL Management Studio, Mongo DB, and Apache Directory Studio.

Proficient in integrated development environments (IDEs) such as Eclipse Mars+.

Expertise in testing and automation tools including Bruno, Postman, JMeter, BlazeMeter, LoadRunner, K6, Sauce Labs, Playwright, and Selenium.

Knowledge of monitoring and analytics platforms such as Datadog

Bachelor's degree in computer science, related degree, or relevant experience.

5+ years of product and or business analyst experience.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote work

Charitable contribution match programs

Stock purchase opportunities