Project Manager - Implementation

mplementation Project Manager (contractor role) The implementation project manager is responsible for driving value for clients during the onboarding process.

Reporting to the Head of Client Experience / Support and Data, you will lead joint Client and teams to ensure timely onboarding. Duties Include :

• Lead multiple client program implementations simultaneously by applying effective implementation methodology and customizing project plans based on internal processes, configuration requirements, and client needs.
• Lead pre-implementation, kick-off and status calls with the client
• Leveraging GuideCX software, plan and maintain the implementation project plans for multiple clients
• Track activities across the client and internal project resources and produce executive facing bi-weekly status reports
• Effectively manage project scope
• Coordinate project results and lead status meetings to communicate results, task owners, and next steps with clients and internal departments, Sales and Account Executives, Product Solutions, and Client Support
• Actively identify, manage and mitigate risks and issues on the project to include engagement with executives Position Requirements :
• 3+ years as a client-facing software implementation manager
• Bachelor's degree or equivalent experience.
• Proven understanding of standard processes in project lifecycle methodology and project management principles.
• Sense of urgency and extreme focus on getting the client to value realization quickly
• Experience with implementations on multiple platforms and systems.
• Project Management tool / software experience (Smartsheet, MS Project, etc.)
• Excellent business writing and interpersonal skills. Other Desirable Qualifications
• Experience working with Bank and Credit Unions