RN Telephonic Case Manager

Onsite Training : Monday - Friday, 9am - 6pm EST for 3 months. After training, this role is Hybrid (2 days onsite and 3 days working remote)

Must be willing to attend on-site meetings in Cheektowaga, NY, based on business needs.

Business Hours : 8am to 8pm EST (required to work two late nights per week)

As a Telephone Case Manager RN with UnitedHealth Group, you'll support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today!

Primary Responsibilities :

• Make outbound calls and receive inbound calls to assess members' current health status
• Identify gaps or barriers in treatment plans
• Provide patient education to assist with self-management
• Make referrals to outside sources
• Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels

This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

Required Qualifications :