Mechanical Claims Adjuster (Richardson)

Mechanical Claims Adjuster Automotive (VSC / Extended Warranty)

On-site | Richardson, TX

Full-Time | Claims Assistance Center

Are you an experienced automotive professional looking to transition into a stable, MondayFriday claims environment? Do you have a background in diagnosing mechanical issues, reviewing repair estimates, or working in a dealership service department? If so, this role offers the perfect blend of technical expertise, customer communication, and career growth.

We are seeking a VSC Mechanical Claims Adjuster to join our Claims Assistance Center. In this role, you will evaluate mechanical failures, determine contract coverage, and work directly with repair facilities to ensure accurate and fair claim resolutions. This position requires strong mechanical knowledge, professional communication skills, and the ability to interpret diagnostics, labor times, and repair estimates.

What Youll Do

• Investigate, evaluate, and adjudicate Vehicle Service Contract (VSC) claims according to coverage guidelines.
• Review diagnostics, estimates, and inspection reports to determine repair eligibility.
• Authorize or deny repairs within authority limits; escalate high-value claims with recommendations.
• Communicate professionally with repair shops, dealers, and contract holders to guide claims to resolution.
• Validate labor times, parts pricing, and repair procedures to ensure accuracy and cost control.
• Negotiate scope of work and pricing when necessary.
• Work across multiple claims and estimating platforms while documenting all activity thoroughly.
• Review and approve TPA-submitted claims requiring higher-level authority.
• Collaborate with leadership on complex coverage matters and customer-impact issues.

What Were Looking For

Education & Experience

Technical Knowledge

Additional Responsibilities

Why This Role Attracts the Right Automotive Talent

EOC

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law