General Manager, Performance

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Meet or exceed location revenue goals and other KPIs : Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs

Labor assignment and production management : Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed

Monitor and attain production goals and standards : Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety

Complete shop payroll and staffing in a timely manner : Ensure production staff adheres to punch-in / out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave

Manage daily production flow : Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements

Write DRP complaint estimates (as needed) : Team acquisition, coaching and development : Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth / progression opportunities

Proficient knowledge and use of estimating software, CCC ONE Total Repair Software

Proficient with Computers and other technology

Medical Insurance

~ Dental Insurance

~ Group Life Insurance

~ Disability Insurance

~401k Retirement Plan with match

~ Referral Bonus ("Cash From Crash")

~5 Paid Holidays

In addition to the compensation range listed, this role may also be eligible for performance-based bonuses.

Category Operations Management

Position Type Regular Full-Time

Remote No