Client Experience Specialist

A company is looking for a Client Experience Specialist to join their remote support team.

Key Responsibilities

Guide clients through the platform and maintain accurate records in Salesforce

Advocate for clients by providing feedback to internal teams and solving problems efficiently

Embrace new technology and assist in onboarding new team members while ensuring operational excellence

Required Qualifications

2+ years in Customer Support, preferably in a Call Center environment

2+ years of experience with CRM systems, with a preference for Salesforce

Experience in SaaS, particularly in legal services, is a plus

1+ years of experience in legal / litigation support preferred

High school diploma required; advanced studies or equivalent work experience valued