Talent.com
Retail Associate
Retail AssociateRoss Stores • Elizabeth City, NC, US
Retail Associate

Retail Associate

Ross Stores • Elizabeth City, NC, US
30+ days ago
Job type
  • Full-time
Job description

Retail Associate

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success
  • Career growth
  • Teamwork
  • Our commitment to Diversity, Equality & Inclusion, and our community

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose : The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

Essential Functions :

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise / brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
  • Competencies :

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution
  • Qualifications and Special Skills Required :

  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Physical Requirements / ADA :

  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts : Ability to regularly push, pull and lift more than 20 pounds.
  • Supervisory Responsibilities : None

    Disclaimer : This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

    Create a job alert for this search

    Retail Associate • Elizabeth City, NC, US

    Related jobs
    Retail Part Time Sr. Store Associate

    Retail Part Time Sr. Store Associate

    Office Depot • Chesapeake, VA, US
    Part-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.Remove any emojis, sp...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Retail Sales Associate

    Bilingual Retail Sales Associate

    SPECTRUM • Suffolk, Virginia, United States
    Part-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $25 / hour through commission and incentives. Plus, enjoy perks like free and discounted int...Show more
    Last updated: 9 days ago • Promoted
    Retail Office Associate

    Retail Office Associate

    GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA) • Chesapeake, VA, US
    Full-time
    As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and prof...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Associate

    Retail Sales Associate

    Verizon • Chesapeake, VA, US
    Full-time +1
    Verizon Retail Sales Associate.As a full-time Verizon Retail Sales Associate, you'll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success ...Show more
    Last updated: 30+ days ago • Promoted
    Retail Backroom Associate

    Retail Backroom Associate

    TJX • Elizabeth City, NC, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 30+ days ago • Promoted
    Retail Merchandising Associate

    Retail Merchandising Associate

    Marshalls • Chesapeake, VA, US
    Part-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 10 days ago • Promoted
    Retail Associates-4

    Retail Associates-4

    TJX • Suffolk, VA, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 8 days ago • Promoted
    Part-Time Wireless Retail Sales Associate

    Part-Time Wireless Retail Sales Associate

    SPECTRUM • Portsmouth Heights, Virginia, United States
    Part-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $25 / hour through commission and incentives. Plus, enjoy perks like free and discounted int...Show more
    Last updated: 4 days ago • Promoted
    Retail Sales Associate

    Retail Sales Associate

    Best Buy • USA, Virginia, Chesapeake
    Full-time +1
    Arial,Helvetica,sans-serif;"> As a Retail Sales Associate, you'll be the face of Best Buy for customers who visits our stores. We'll train you with the skills and knowledge you need to confidently...Show more
    Last updated: 30+ days ago
    Retail Sales Associate

    Retail Sales Associate

    Ollie's Bargain Outlet • Elizabeth City, NC, US
    Full-time
    The Retail Sales Associate assists Ollie's customers and helps to maintain the store appearance.Retail Sales Associates are responsible for all aspects of customer service, running registers, merch...Show more
    Last updated: 30+ days ago • Promoted
    Retail Associate

    Retail Associate

    Ross Stores • Suffolk, VA, US
    Full-time
    Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant st...Show more
    Last updated: 30+ days ago • Promoted
    Seasonal Retail Sales Associate

    Seasonal Retail Sales Associate

    TJX • Chesapeake, VA, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 30+ days ago • Promoted
    Seasonal Retail Sales Associate, Greenbrier

    Seasonal Retail Sales Associate, Greenbrier

    Macy's • Chesapeake, VA, United States
    Full-time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...Show more
    Last updated: 30+ days ago • Promoted
    Retail Part Time Store Associate

    Retail Part Time Store Associate

    Office Depot • Chesapeake, VA, US
    Part-time
    This is the main job post content.We have removed all extraneous metadata, links, buttons, and other unnecessary elements to focus on the core content of the job post. The formatting has been adjust...Show more
    Last updated: 30+ days ago • Promoted
    Wireless Retail Sales Associate

    Wireless Retail Sales Associate

    SPECTRUM • Chesapeake, Virginia, United States
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $25 / hour through commission and incentives. Plus, enjoy perks like free and discounted int...Show more
    Last updated: 6 days ago • Promoted
    Retail Merchandise Associate

    Retail Merchandise Associate

    TJX • Suffolk, VA, US
    Full-time
    Opportunity : Grow Your Career at TJX Companies.At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversi...Show more
    Last updated: 30+ days ago • Promoted
    Seasonal Retail Sales Associate-CHESAPEAKE SQUARE

    Seasonal Retail Sales Associate-CHESAPEAKE SQUARE

    Bath & Body Works • Chesapeake, Virginia, United States
    Part-time
    Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on deli...Show more
    Last updated: 30+ days ago • Promoted
    Part-Time Retail Sales Associate

    Part-Time Retail Sales Associate

    SPECTRUM • Suffolk, Virginia, United States
    Part-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $25 / hour through commission and incentives. Plus, enjoy perks like free and discounted int...Show more
    Last updated: 4 days ago • Promoted