Customer Support Specialist - WFH (Must Live in AZ)

Job Description

Customer Support Specialist- Remote

Remote

17.50 / hr. + quarterly bonuses (average $700)

Must live in UT, IL, IN, MI, MN, NV

Start Date : 7 / 21

At our organization, we take pride in being the support system for a variety of small business owners who depend on us daily to provide them with the funds and financial solutions necessary to reach their business objectives. If you are enthusiastic about aiding others and creating solutions that result in meaningful customer experiences, thrive in a dynamic and fast-paced setting, then our company could be an excellent match for you. We are targeting Customer Support Specialists looking to grow in their careers with us!

As a team member in Customer Support, you will serve as an advocate for our clients. In this position, you will collaborate closely with our expanding support team to promptly and effectively address, resolve, or appropriately guide our clients' inquiries and issues. The primary focus of this role is to handle questions from Small Business Owners related to their existing and future accounts with proficiency.

Your Responsibilities :

• Address inquiries and requests from small business owners regarding our products through various channels, including inbound calls, outbound follow-ups, emails, and chats.
• Efficiently and effectively resolve customer requests, ensuring satisfaction and addressing both stated and unstated short-term and long-term needs.
• Meet or exceed performance expectations based on key performance indicators related to customer experience, effectiveness, efficiency, and other relevant metrics.
• Identify, resolve, or escalate risks and trends that could impact the customer experience.
• Act as a representative of the customer's voice, providing valuable product and customer experience feedback along with suggested enhancements.
• Adapt and remain flexible to support business needs, including making short-term scheduling adjustments.

Skills and Experience Required :

Perks and Benefits :

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.

INDUT