Account Manager

Job Type

Full-time

Description

Position Summary

The Account Manager is responsible for the comprehensive coordination of new client projects, overseeing the entire project lifecycle. The Account Manager is a self-starter who is capable of operating without direct supervision or guidance with respect to overseeing and providing consulting services with respect to the overall direction of project management for clients. This includes planning, scheduling, budgeting, revenue generation, and maintaining regular communication to address client needs. Additionally, the Account Manager will manage issues, risks, and project change requests to ensure successful, on-time delivery. The ideal candidate will possess exceptional organizational and customer service skills, with the ability to operate independently, multitask, and thrive in a fast-paced environment.

Key Responsibilities :

• Responsible for managing and cultivating client relationships
• Continually strives to drive new business within their client relationships
• Performs monthly / quarterly business reviews with their clients
• Maintains adherence to company margin profiles, client satisfaction, and profitability objectives
• Oversee all aspects of the client onboarding process, including gathering client requirements, setting expectations, coordinating initial meetings, ensuring smooth transitions, and providing necessary training and resources to ensure a successful partnership from the outset.
• Coordinates with and advises the business development team to ensure smooth client acquisition and serve as the primary point of contact for all new clients, guiding them through initial stages, addressing inquiries, and facilitating a seamless transition to project execution.
• Full project life cycle ownership : successful project delivery will include full implementation from initiation to deployment for several major and minor initiatives simultaneously.
• Establishes and / or advises management regarding practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
• Initiates and maintain liaison with owners and other contacts to facilitate project activities.
• Monitors, tracks, and controls outcomes for numerous projects simultaneously to resolve issues, conflicts, dependencies and critical path deliverables.
• Proactively develops relationships with the subcontractor community.
• Consults with and advise management on all aspects of project management, client projects, and deliverables to clients.
• Leverages industry expertise to negotiate contract terms with subcontractors and clients.
• Creates and directs project schedules, budgets, costs, bids, and materials.
• Authorizes change orders, discounts, and changes in pricing consistent with client needs and market conditions.
• Investigates, resolves, and troubleshoots issues related to client projects, including but not limited to quality control, budgeting, and timeliness.
• Secures, hires, oversees, and terminates sub-contractors.

Skills / Traits / Competencies

The successful and eligible candidates will receive a competitive compensation package that includes : health, dental, vision, life and AD&D, voluntary life, short-term and long-term disability, accident, critical illness insurance, hospital indemnity plan, employee assistance program, company-sponsored 401K retirement plan, holidays, cell phone stipend, and paid time off (PTO). Watterson is an E-Verify and Equal Opportunity Employer.

Requirements

Physical Requirements

Experience / Education / Qualifications

Salary Description

$85,000-$130,000