Regulatory Specialist II
The Department of Business and Professional Regulation (DBPR) is the agency charged with licensing and regulating State of Florida businesses and professionals. Our mission is to license efficiently and regulate fairly, and we strive to meet this goal in our day-to-day operations. The work you will do : This position is located within the Fort Lauderdale office of the Division of Florida Condominiums, Timeshares, and Mobile Homes. The position clarifies Florida Statutes and directly assists constituents in resolving issues. This role involves validating petitions for an election monitor and acting as a liaison between unit owners, the condominium association, and the election monitor.
Your specific responsibilities : The incumbent in this position is responsible for :
- Receive, investigate, respond to, resolve, and maintain data on all inquiries, complaints, and disputes between the division, unit owners, boards of directors, board members, community association managers, and other affected parties.
- Monitor and review procedures and disputes concerning condominium elections and meetings; draft recommendations for enforcement action to the Division of Florida Condominiums, Timeshares and Mobile Homes.
- Maintain case files and data on all inquiries, complaints, and disputes received and processed.
- Assist in the preparation and distribution of education and reference materials and resources. Draft correspondence as directed by the Ombudsman or Attorney.
- Conducts authorized travel.
- Performs other duties as assigned.
Minimum requirements :
Must have two (2) years of customer service experience.Valid driver's license.Knowledge, skills & abilities :
Knowledge of Chapter 718, Florida Statutes, and the administrative rules governing condominiums.Knowledge and understanding of the condominium concept of ownership.Knowledge of Robert's Rules of Order and the ability to act as a neutral third party in disputes.Ability to communicate effectively, both orally and in writing.Ability to gather, document, record, and analyze data.Ability to make decisions and solve problems based upon evaluation and reasoning with the data and information accumulated.The benefits of working for the State of Florida :
State of Florida retirement package : 3% employee contribution required.Nine annual paid holidays and one personal holiday.Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida.Ability to earn up to 104 hours of paid sick leave annually.The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.The State of Florida provides a $25,000 life insurance policy to eligible employees.Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.Tax deferred medical and childcare reimbursement accounts are available.Tuition waiver program to attend an approved State of Florida College or University.Note : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.