Administrative Assistant - Full Time

Job Type

Full-time

Description

Administrative Assistant - FT

Express ER - Abilene

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.

Essential Duties and Responsibilities

• Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
• Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
• Routinely check and respond to work e-mail
• Document in the computer system all necessary demographic, insurance, and financial information
• Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
• Responsible for photocopying records and documents for billing purposes
• Perform clerical duties, including mail delivery, faxing, copying, and scanning
• Responsible for answering, screening, and directing incoming phone calls
• Collect co-payments or other applicable financial payments
• Performs exit interviews with all patients
• Facilitate daily deposits and perform cash reconciliations
• Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
• Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge / transfer information
• Document patient volumes for the previous day
• Maintain and compile reports and informational packets for distribution
• Perform any job related to the registration process
• Participate in performance improvement activities as necessary
• Perform other duties as assigned

Safety / Infection Control

Customer Service

Emergency Center Policy

EDUCATION & EXPERIENCE

LANGUAGE / MATH / REASONING ABILITY

COMPUTER SKILLS

CERTIFICATE / LICENSES

Requirements

Competencies

Physical Demands

Work Environment