Service Technician

Service Technician

Repair, troubleshooting and phone support

We are looking for a detail-oriented and motivated technical support professional with strong technical abilities to join its growing team. The ideal candidate would have a great attitude with a dynamic skill set that is willing to help with all aspects of product demonstration and installation, call center responsibilities and infrastructure, including management of call center personnel.

Responsibilities

• Oversee technical support and call center initiatives for client products in a variety of industries ranging from consumer electronics to professional medical equipment and packaging machinery
• Coordinate machine transportation, installations, and repairs for various client
• Identify and learn appropriate software and hardware used and supported by the organization
• Manage all on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Desired skills & Experience

Benefits

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.

PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.

Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / peaktechnical.com / privacy-policy / and https : / / peaktechnical.com / ca-residents-privacy-rights /