Quality Assurance Analyst

A company is looking for a Quality Assurance Support Analyst - Temporary (Remote). Key Responsibilities Monitor live and recorded calls for quality standards and completion Provide structured feedback to Benefit Support Center Counselors Monitor engagement activity in training sessions and adherence to attendance policies Required Qualifications, Training, and Education High School Diploma or equivalent 2-3 years of experience in insurance sales or customer service call centers Experience in call center QA, call monitoring, or sales coaching Proficient with computer systems, including Excel and Google platforms Bilingual Spanish fluency highly preferred