STREET OUTREACH WORKER

Description : DEFINITION :

Under the supervision of the Medication Assisted Treatment Coordinator and in collaboration with the Director of Prevention & Recovery, the Street Outreach Worker plays a vital role in engaging individuals affected by substance use disorder (SUD), co-occurring disorders (COD), and other health disparities. This position is responsible for building trusting relationships through direct street outreach, advocating for vulnerable populations, and connecting individuals with appropriate services and resources to support their health and recovery. The Street Outreach Worker will engage clients in the field, gather essential information, verify insurance benefits, and coordinate warm hand-offs to key team members, including Admissions Advocates, Recovery Advocates (peers), and Case Managers. This role is essential to creating a positive first point of contact and ensuring a supportive, seamless intake experience for individuals seeking treatment.

REPORTING : Reports to the Medication Assisted treatment Coordinator

POSITIONS SUPERVISED : None

DUTIES :

1. Be cross-trained and responsible for duties across all outpatient service lines, including Regular Outpatient (ROP), Assessments, Intensive Outpatient (IOP), Medication Assisted Treatment (MAT), Certified Community Behavioral Health Clinics (CCBHC), Crisis Calming Center (CCC), and Crisis Triage Center (CTC).

2. Execute outreach initiatives through the utilization of community engagement and evidence based or innovative, evidence-informed models.

3. Work collaboratively with colleagues on various SFRC / FCDRC outreach initiatives such as STI Rapid Testing and mobile MAT services.

4. Maintain electronic client records, daily activity logs, mileage logs, and other reports as directed.

5. Consistently utilize the triage screener to collect standardized data and ensure accurate service provision.

6. Collaborate with partner teams to form a web of support for the most vulnerable affected by SUD, COD, and other health disparities.

7. Conduct warm hand-offs to Admissions Advocates via phone ensuring all necessary information is relayed accurately.

8. Gather comprehensive client information including demographics, insurance details, COVID vaccination status, drug of choice, level of urgency, motivation for treatment, and preferred treatment type (e.g., detox, residential, outpatient).

9. Work with community referral sources to generate referrals, and increase, and improve interagency collaboration with hospitals, other treatment providers, community stakeholders, Pueblos and Tribes and others as directed.

10. Work with medical provider, referral network, and intake coordinator to provide referral sources with information, paperwork, etc. as necessary to facilitate admission.

11. Develop a relationship with individuals through frequent outreach visits to foster trust building participation in programs. 12. May drive a van / bus; complete daily vehicle inspection report, keep van / bus clean, and Street Outreach Worker Job Description October 2025 maintain all safety conditions in the van / bus.

13. Provide occasional transportation for clients, as needed, to facilitate access to healthcare services.

14. Attend events where booth set up is required and heavy lifting, up to 25lbs, is needed.

15. Maintain ethical and confidentiality rules and regulations in accordance SFRC policies and procedures and HIPAA and 42CFR Part 2.

16. Other duties as assigned.

SPECIAL SKILLS : 1. Clerical

a. Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.

b. Skill in data entry with minimal errors.

c. Knowledge of records administration and maintenance techniques and procedures.

2. Communication

a. Skill in communicating effectively in writing as appropriate.

b. Skill in talking to others to convey information effectively.

c. Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

d. Ability to handle difficult and stressful situations with professional composure.

3. Critical thinking & Problem-solving :

a. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

b. Ability to process information logically.

c. Ability to recognize, analyze, and solve a variety of problems.

d. Ability to exercise sound judgment in making critical decisions.

4. General

a. Skill in managing ones own time.

b. Skill in completing assignments accurately and with attention to detail.

c. Ability to work under pressure and meet tight deadlines.

d. Ability to process and handle confidential information with discretion.

Requirements : QUALIFICATIONS :

1. At least 1-year experience with unhoused population or population facing substance use / behavioral health challenges.

2. Must have and maintain a current, valid Drivers License. Must also have and maintain a spotless driving record, as well as auto insurance.

3. Certified Peer Support Worker (CPSW) preferred.

4. Experience in human services, preferably in Case Management, Substance Use Disorder-related services, social services, or related Human Services field is preferred.

5. Bi-lingual / Bi-cultural preferred (English / Spanish) (English / Navajo).

PM21

PI5428396c9ce1-29952-39039079

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