Customer Service Representative

We seek an enthusiastic, highly motivated, sales-minded individual to join our Admissions team. As an admissions specialist, you will play a key role in ensuring each potential student understands our courses, what it takes to be successful, and why our courses are right (or not) for them. The ideal candidate is passionate about education and helping others reach their career potential by matching them with the right course through a consultative approach. In this role, you will drive revenue for our business to grow, scale, and change lives through education. You must act with high integrity, accountability, and curiosity to succeed. Responsibilities

• Proactively manage and respond to a high volume of prospective remote students efficiently
• Know the organizations' courses in detail and are one of the inbound points of contact for individuals interested in learning more about our course offerings : o Manage a calendar of user-scheduled phone meetings to advise potential learners o Maintain an upbeat, personable attitude while creating a helpful, welcoming experience for all potential learners. o Help individuals navigate their path and identify how our highly rated programs can help them achieve their career goals. o Assist the team in achieving enrollment targets by proactively calling prospective learners to advise them on the key benefits of our program, answer their questions, and assist them with enrollment.
• Conduct outreach campaigns with high-potential candidates generated through a mix of organic channels, lead acquisition, and interest forms.
• Support optimizing our admission processes to provide an amazing user experience (including, but not limited to, admissions scripts and call flow processes) to drive toward desired goals and outcomes.
• Manage and record learner interactions during sales and enrollment (keeping accurate records in our CRM system). Compensation : $17-18 / hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

REQUIRED SKILLS AND EXPERIENCE