Mortgage Branch Manager (Pulte Mortgage)

Mortgage Branch Manager

Providing lending services to help our customers achieve their dream of homeownership. At Pulte Mortgage, we're more than a lenderwe're a team driven by purpose. Since 1972, we've helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

Job Summary

The Mortgage Branch Manager provides leadership by generating an effective mortgage strategy and working with the Homebuilder to meet and exceed plan goals.

Primary Job Responsibilities

• Responsible for effectively leading a full team by overseeing all aspects of hiring, performance management, employee development, and mentorship to ensure high productivity and optimal staff engagement in a mortgage branch environment.
• Responsible for all training of sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and post application tools for tracking customer status during the escrow period.
• Proactively pursues and secures signups for Pulte Mortgage at point of sale.
• Actively participates with builder in Homebuyer and / or Realtor events designed to generate community interest.
• Sets standards for customer service in conjunction with local homebuilding management and achieve targeted customer satisfaction rating goals.
• Ensures the team achieves expected outcomes and effectively manages challenges as they occur.
• Attends all community and leadership meetings as a member of the Division Senior Operating team.
• Serves as a liaison between various builder and mortgage functions to efficiently manage Division's backlog.
• Ensures timely subdivision approval.
• Must meet or exceed business plan goals.
• Manages branch financial performance.
• Performs other duties as assigned.

Management Responsibilities

Scope

Decision Impact : Division

Department Responsibility : Single

Budgetary Responsibility : Yes

Direct Reports : Yes

Indirect Reports : No

Physical Requirements : Not applicable

Required Education / Experience

Minimum High School diploma or equivalent

College degree preferred

Must be able to obtain and maintain mortgage licenses in multiple states

Minimum of 3-5 years prior leadership experience

Minimum 2-3 years prior mortgage banking industry experience

Required Licensing, Registration and / or Certifications

Valid Driver's License as driving is an essential function of this position

An active NMLS License is preferred

Must be able to obtain and maintain mortgage licenses in multiple states

Required Skills / Knowledge

Builder affiliate experience is preferred

Ability to communicate actionable and valuable information to various dependent parties at different levels of the organization in a clear, effective, and professional manner

Experience in team management and leadership, with a focus on professional development and growth

Effective understanding of mortgage lending processes, regulations, and industry trends

Demonstrated ability to drive results and achieve operational excellence

Ability to proficiently collaborate with diverse leadership teams spanning different functions

Ability to implement effective hiring processes and strategies to attract top talent and meet staffing needs

Experience in conducting regular performance evaluations, providing constructive feedback and actionable insights

Experience in identifying individual and team development needs and implementation of tailored development plans to support career growth

Experience in growing a culture of continuous learning and professional development through mentorship, coaching, and learning initiatives

Experience in driving a collaborative work environment where team members are encouraged to participate in team-building activities, recognizing and celebrating individual and collective achievements

Proficiency in Microsoft Office Suite required