Practice Assistant II

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Summary :

Reports to (one of the following) : Practice Manager or Ambulatory Practice Coordinator with input from assigned physician nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Job Description :

Essential Responsibilities :

• Greets patients and visitors in a manner that demonstrates courtesy service respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive accessible and visible. Provides accurate information directions and / or guidance and follows up promptly to ensure that needs have been met.
• Performs check in registration scheduling verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e. early or late patient late provider etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
• Other responsibilities will vary by practice and may include but are not limited to : Check out Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated visit ticket entry medical records preparation.
• Level II responsibilities include : Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving providing appropriate direction. May participate in small projects under the direction of Manager or designee.

Required Qualifications :

Preferred Qualifications :

Competencies :

Physical Nature of the Job :

Light work : Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range : $21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled

Key Skills

Practice Management,Veterinary Experience,Enterprise Architecture,Office Manager Experience,Enterprise Software,Healthcare Management,IaaS,TOGAF,Medical office experience,Conflict Management,COBIT,Customer relationship management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 21 - 28