IT Support Technician levels 1-3Tyton Holdings, Inc Defunct • Addison, TX, United States
IT Support Technician levels 1-3
Tyton Holdings, Inc Defunct • Addison, TX, United States
19 days ago
Job type
- Full-time
Job descriptionProvide technical support to end-users via phone, email, and in-person Assemble, image, and configure new employee work stations, laptops, and devices Troubleshoot and resolved hardware, software, and network issues. Preform regular system updates and maintenance tasks Collaborate with other IT team members to address complex technical issues Record and update issues and their resolutions in IT ticketing system Pass on any feedback or suggestions by employee to the appropriate internal team Identify and suggest possible improvements on procedures Perform audits Assist with keeping up to date SOPs for IT related processes Track, monitor, and organize all IT equipment Provide training and guidance to end-users on IT best practices Facilitate that check-in and check-out process for company assets, Work nights and weekends as needed, and as part of an on-call rotation (24-hour support) Other duties and projects as assigned A 4-year technical degree or equivalent work experience A minimum of 1 years of experience in technical support or MIS in an Enterprise environment. Demonstrated technical competence with Microsoft BackOffice Technologies. Strong technical writing skills and familiarity with Microsoft Office Applications. Ability to effectively communicate with employees on technical issues. Must be able to be both a team player and be able to provide exemplary results while working on projects independently Strong organization, time management, and project management skills. High customer service skills Acceptable background
Benefits and Perks :
- Pay : $55,000-80,000 per year (dependent on level 1-3, experience, and fit)
- Medical, Dental and Vision health insurance offering
- Voluntary STD, Life, and Accident coverage
- 401K with employer match
- Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance provided by the company at no cost to the employee
- PTO
- Bi-Weekly Pay
- Online pay stub access
Key Responsibilities :
Requirements :
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It Support Technician • Addison, TX, United States
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