Director, Intake & Access

Overview

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Description

The Director of Intake and Access will be responsible for management and delivery of access and intake teams and functions for a fast paced, intensive outpatient treatment program for adults and families and community outpatient mental health. As Avivo continues to centralize and streamline its chemical and mental health intake function, this role will also support intake for additional chemical and mental health service lines. This team answers phone calls and inquiries for services across the Avivo continuum. The role includes leadership, supervision, management, and direct service delivery for both Avivos Intake and Access Teams, which include verifying front-end funding for care, collecting and reporting on data, ensuring intake / access census metrics are achieved, ensuring all phone lines / email / fax are responded to and address daily, ensuring direct access to chemical and mental health services, and provision of intake and access services (admit / access).

This role reports directly to the Vice President of Chemical and Mental Health and will work closely with the Service Area Directors in the division and additional managers / leaders in the division to ensure that all stakeholders experience a Radical Welcome along with high quality services. This position is scheduled to be fully on site and will work either a 4 day or 5 day (preferred) work week within the 32-hour Reduced Work Week. Approximately 50-60% of the time will be focused on supervision and management and 40-50% will be focused on direct delivery of intake and / or access service delivery (phones, scheduling, intake sessions, and / or assessments).

Primary Responsibilities

Support and deliver operations of Intake and Access in support of Chemical and Mental Health programming.

• Lead and deliver the day-to-day operations of large, fast-paced walk-in and open access chemical and mental health continuum.
• Supervise, train, and oversee operations of the Access and Intake functions.
• Support the Vice President and division with key data and metrics (calls, referrals, intakes, scheduling, number of programs referring).
• Ensure high quality operations by driving the implementation of formal program policies and procedures in collaboration with leadership team.
• Direct delivery of intake and / or access service delivery (phones, scheduling, intake sessions, and / or assessments) a minimum of 50% of time. Office in shared space with intake and / or access team.
• Ensure team is fully utilizing all necessary Electronic Health Records to report and monitor program outcomes.
• Ensure front-end funding source, insurance payer verification and entry (insurance and / or behavioral health fund) in Credible is occurring on the front end for intake and access clients and other programs as requested by Vice President. Coordinate front-end insurance / payer verification in coordination with Revenue Cycle Team and program leaders to include insurance, authorization tracking, reporting.
• Develop and maintain an active list of all referral sources and partners while ensuring radical welcome and relationship / referral building.
• Maintain program outcome-based statistics, demographics, reporting per program, funder and Avivo requirements developed in partnership with Vice President and collaborative with Service Area Directors.
• Serve as an additional DAANES entry and support person in coordination with Treatment Service Area Director and Director of Revenue Cycle Management.

Supervision

This position supervises the following positions, as well as their teams :

Qualifications

Preferred Or Desired

Benefits We Offer

In Addition

Avivo will begin participating in E-Verify effective July 1, 2025.

Equal Employment Opportunity / Affirmative Action Employer. Avivo is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.

Employment type : Full-time

Industry : Health Care Provider

Seniority level : Director

Job function : Health Care Provider

Industries : Individual and Family Services, Hospitals and Health Care, and Non-profit Organizations

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