Maintenance Solutions Supervisor

Maintenance Solutions Supervisor

Job Category : Supervisor-1st Level Mgr

Requisition Number : MAINT012336

Description

Job Summary : The Maintenance Solutions Supervisor is responsible for overseeing the team schedule, work order management, and promoting maintenance agreements for the service department. This position is also responsible for ensuring all company safety practices and procedures are being adhered to while planning and performing their assigned work.

Essential Functions :

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Effectively communicates daily with their teams, internal customers, and external customers to ensure the highest level of service and satisfaction
• Maintains compliance with DOT regulations for the assigned team and fleet of field service trucks while ensuring proper maintenance / repairs are completed in a timely manner
• Promotes the training, development, coaching, and retention of qualified employees
• Communicates job expectations to include frequent performance discussions with employees and ensures completion of timely performance evaluations
• Assess technician development level and provide appropriate coaching and mentoring in conjunction with technical training opportunities
• Conducts bi-weekly site visits (or more often if needed) to maintain Legendary Customer Service
• Builds and assists the sales team with quoting new work to ensure accurate pricing for services
• Work in progress management to maintain efficiency, accuracy, and profitability
• Manages all departmental assets to complete daily tasks and ensure proper usage
• Administers internal / external contracted assets to maintain customer satisfaction
• Collaborates with internal departments for continuous improvement and innovation
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities :

Education and Experience :

Supervisory Responsibilities : Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel : Up to 20% travel time is to be expected, including possible overnight stay

Physical Requirements :

Work Environment : This job is generally performed in a professional office; in environmentally controlled conditions, operating a computer, manual dexterity, talking, hearing, and repetitive motion

Disclaimer : Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.